The New Competitive Edge: Why Emotional Connections Are the Last Moat Brands Can Build in an AI World
Why well-run shops still close, and why emotional connection may be the one advantage brands can build when AI makes everything else easy to copy.
Why what something means can matter more than what it does, from brands to everyday objects.
Why well-run shops still close, and why emotional connection may be the one advantage brands can build when AI makes everything else easy to copy.
Why instincts tuned for scarcity can mislead us in a world of plenty, and why thriving now often means doing the opposite of what our feelings suggest.
Why changing perception beats changing facts: reframing as marketing’s most powerful tool, building on Rory Sutherland’s Nudgestock 2025 talk.
Kotler’s segmentation, targeting and positioning framework, rethought through Rory Sutherland’s psycho-logic and behavioural science.
Why good products fail without credible, psychologically attuned presentation: the marketing funnel rethought through Rory Sutherland’s psycho-logic.
How marketing’s classic models evolved as each new technology, from the printing press to algorithms, changed how ideas reach people and shape choices.
A practical framework for creating value by changing perception rather than the product, following on from Perceived Value Is the Only Value That Matters.
Why a Rolex outsells a Casio that keeps better time: once a product works, its success depends on perceived value, shaped by context, emotion and status.
Why people pay more for a Rolex, a Patagonia fleece or Evian: four dials behind buying decisions that marketing’s great practitioners were really turning.
Rory Sutherland’s doorman fallacy at scale: why cutting the human, emotional parts of a business to save money can destroy what customers come for.
Why desire is one of commerce’s strongest forces: how the pull of attraction shapes behaviour and how brands have turned it into billion-dollar businesses.
Why rigidity, not lack of insight, traps traders and careers alike: how flexible mental models help when markets, technology and identities shift.