The New Competitive Edge: Why Emotional Connections Are the Last Moat Brands Can Build in an AI World
Why well-run shops still close, and why emotional connection may be the one advantage brands can build when AI makes everything else easy to copy.
Why well-run shops still close, and why emotional connection may be the one advantage brands can build when AI makes everything else easy to copy.
How we borrow emotional lift from people we never meet, from film stars to digital twins, and why parasocial connection persists as technology changes.
How we quietly take emotional lifts from other people’s success, confidence or resilience without making the effort ourselves, and what that does to us.
An imagined 2034 where brands speak as companions who remember you: an essay on the relational gap between brands that endure and everything else.
How the history of marketing seems to retrace the stages of human development in fast-forward, from mythic billboards to brands that know you personally.
A proposal imagining marketing in 2034, when brands speak as long-term companions with perfect memory, and what that would mean for loyalty and trust.
When goods become cheap and endless, business shifts from making things to holding attention through real ties: personas and tribes in an age of plenty.
Why one-way online communities leave us scrolling for more: the old need to belong, the grief of losing close groups, and the rise of network tribes.
Why a pop star’s vlog can feel like friendship: parasocial bonds compared with the close tribes of our past, and whether AI could help rebuild real ones.
The final ‘We’ to ‘I’ essay: from the shared meaning of ancient labour to buying identity online, and how consumerism may shape the self in years ahead.
Part four of the ‘We’ to ‘I’ essays: from surviving as a group on the ancient plains to the lone digital cry of ‘I’, and why being seen now feels essential.
Part three of the ‘We’ to ‘I’ essays: how meaning moved from the collective to the individual, and why identity now sits at the centre of modern life.